Returns & refunds 返品

Changed your mind?

• You can cancel your order within 14 days of receiving it, without giving a reason.
• Email us at norse23solutions@outlook.com to tell us, then send the item back within 14 days of telling us.
• You pay the cost of sending the item back. We recommend a tracked, insured service, as the item remains your responsibility until it reaches us.
• We refund the item price and the cheapest standard delivery we offered for your order. If you chose a tracked upgrade, the extra cost is not refunded. Return postage is not refunded.
• Please return items in the condition you received them. If an item has been handled more than needed to inspect it, or a sealed product has been opened, we may reduce the refund to reflect the drop in value.

Faulty or not as described

If an item is faulty, damaged in transit or doesn't match its listing, contact us first with photos. As UK law requires, we'll then refund you in full, including the original postage and reasonable return postage.

Refunds

We refund to your original payment card within 14 days of receiving the item back. Card refunds can take a few working days to appear.

Questions? Email us at norse23solutions@outlook.com.